Job Description

Responsibilities Senior role leading a team of 20-25 managers for the Digital Client Support
Drive the smooth set up and transition for client to move to digital banking
Drives co-creation with clients and works with product teams to deliver innovative solutions
Act as a liaison to APAC service countries, business / product teams thus building partnerships at regional and global levels to enable executions against strategic business priorities
Challenges long-standing assumptions and identifies new ways of solving problems
Proposes non-traditional methods when tradition impedes performance improvements
Become a focal point of contact for all stakeholders throughout the Electronic Banking/innovation lifecycle and work with internal and external partners to design, validate and deliver solutions with a service and client benefit for Citi.
Manage multiple concurrent initiatives and projects of varying sizes & complexity
Effective upward and downward communication on all notable progress to all key stakeholders,
As the catalyst you will retain overall control and will be accountable for delivering innovative initiatives through:
Partnership - Continually seeks the customers (internal / external) point of view and uses learnings to create new solutions.
Enabling innovation - enabling partners to deliver innovation while taking on an innovation leader role in the core organization
End-to-end delivery delivering all aspects of electronic banking from business case to production deployment and beyond
Knowledge / Experience:
Knowledge on Windows and Apples environment setting, such as Java, IE/Safari
Good understanding of basic Host to host protocols and encryption types
Work closely with Technology team, product teams, vendors, and other internal teams to resolve system issues/defects, bug fixes and address clients queries
Deep knowledge of institutional banking business
Hands-on experience dealing with clients and senior stakeholders / buying centers to drive meaningful outcomes
Experienced is co-creation, solutions development, applied research, experimental development and early design activities to validate/invalidate ideas.
Keen interest in emerging technologies (block chain, data science etc.) and understanding of its current / potential impact on the traditional banking space
Skills:
Creative problem solver comfortable with working in rapidly evolving landscape and projects loaded with uncertainty.
Technologically strong and business savvy
Reflects on experiences and utilizes setbacks as an opportunity to learn and improve
Thinks beyond own area of responsibility examining linkages and interactions between different parts of a system
Ability to collaborate effectively across diverse groups from senior stakeholders and clients to junior team members.
Acts with a sense of urgency to move others to action, even when outcomes are uncertain.
Confidence to makes difficult or unpopular decisions and stands behind them.
Ability to facilitate diverse groups through a structured design process in workshops or via remote activities

Qualifications:
A minimum of 10-12 years experience in a similar role of Digital banking domain
A bachelors degree or post-graduate qualifications (Innovation/Digital Banking field desirable)
Experience working with innovative and emerging technology.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Competencies:
Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools.
Embraces feedback from others to make changes to improve impact and effectiveness
Highly effective written and oral communication skills
Excellent organizational, program and project management skills.
Demonstrate excellent technical knowledge and equally enthusiastic about business acumen.
Promote teamwork and maintain effective communication within and across groups.
Promote and drive continuous process improvement especially in code quality, testability & reliability
Education: Any Graduate
Industry: Banking

Skills Required