Vice President 1

Year Bangalore, Karnataka, India

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Ensure consistent service delivery with a consultative and solutions-based approach
Ability to pre-empt potential issues and take proactive measures to address them
Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner
Project manage big or small projects initiated either by client or by EXL to the satisfaction of all stakeholders
Strive for high levels of customer satisfaction. Take ownership to meet and exceed client defined SLAs and KPIs.
Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery
Develop and manage strong independent relationships with clients at senior positions
Champion continuous process and systems improvement
Deploy new levers of change like Robotics Process Automation and Analytics
Smart data management, including data visualization
Lead and coach the team to recruit and retain high caliber staff
Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process
Maintain effective level of controls over Accounting and Reporting operations
Ensure optimal deployment of resources to achieve business goals

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