Job Description

Internal Communications \xe2\x80\x93Manager
Enabling Area Communications (Green Dot Agency)


At Deloitte, we provide the opportunity to learn, connect, and collaborate with professionals across teams and around the world. As a professional with strong content and storytelling skills, you will represent the organization\'s voice and work with other internal/global stakeholders to engage and inform our professionals. You will gain exposure to various businesses and tools, partner with leads, and explore your creative potential while developing your skills and career.

Work you\'ll do:
You will be specifically responsible for leading and delivering internal communications for Risk and Financial Advisory (Advisory) business vertical. The Advisory business comms team supports Deloitte\'s business requirements, and your role will focus on building awareness, driving engagement, and executing campaigns. The position entails playing the role of a strategic communications advisor to various teams and senior leaders, advising and developing strategic communications and campaigns, and overseeing execution and reporting. As a communications lead, you will interact and collaborate with communications colleagues in India, the US, and across the Deloitte global network.

Job expectations:

• Serves as the go-to person for key stakeholders and delivers innovative communication solutions
• Establishes the brand of key influencers in the aligned vertical
• Owns the results of campaigns; demonstrates strategic thinking across ideation and execution
• Advises stakeholders on compliance related to branding, office events, and leadership visits
• Demonstrates strong writing and editorial skills, including writing content for different channels and leadership voices
• Builds strong connections with US counterparts to ensure alignment on overall priorities; cascades national/regional campaigns effectively
• Oversee the day-to-day operations of marketing content creators
• Offers strategic guidance and helps execute efforts in leading or co-leading projects and focus area
• Demonstrates knowledge of strategic imperatives, services/offerings, and priorities
• Builds consensus and considers stakeholder perspective while forging and maintaining relationships
• Actively builds a network among primary stakeholders across teams and businesses
• Works closely with other team members to deploy and promote campaigns, internally/externally where applicable
• Builds eminence for the Communications team capabilities internally and externally
• Collaborates effectively and purposefully across career levels

Technical expectations:


A: Creative writing
Analyzes the audience, organizes information logically, substantiates recommendations, and creates compelling content that drives impactful business outcomes

• Guides team members on creating compelling content for different channels and campaigns
• Leads by example and ensures the team adheres to the Deloitte brand guidelines and the style guide
• Displays advanced proficiency in writing for a US audience (grammar, style, and tone reflective of US nuance)
• Independently creates/edits content for campaign and deliverables with a clear value proposition
• Identifies opportunities to repurpose/curate content

B: Campaign conceptualization, planning, and execution
Understands the overall pulse of the campaign; initiates, plans, executes, controls, and closes the work of a team to achieve specific goals and deliver specific business outcomes

• Provides guidance and recommendations around campaign strategy
• Tailors strategy based on campaign or activation performance
• Defines KPIs, benchmarks, and objectives for every campaign, and aligns plans to the same
• Provides end-to-end oversight (conceptualization, planning, and execution)
• Owns campaign delivery excellence by implementing controls for quality and adherence to timeliness

C: Event management
Understands the objectives of an event and then initiates, plans, and executes the event to achieve specific business outcomes

• Provides guidance and recommendations around event strategy
• Tailors strategy based on event brief
• Defines KPIs, benchmarks, and objectives for every event, and aligns plans to the same
• Provides end-to-end oversight (conceptualization, planning, and execution)
• Owns event delivery excellence by implementing controls for quality and adherence to timeliness

D: Analytical and strategic thinking
Provides insights derived from communication performance metrics and other data systems to help management measure success, make decisions, and set objectives. Develops solution strategies and influences and motivates others to work toward an overall vision

• Defines performance indicators (i.e. KPIs) and benchmarks to measure the impact effectively
• Defines the road map to design, identify, and implement robust impact measurement frameworks, informed by relevant data models, KPIs, and benchmarks
• Formulates strategy for the team across different situational needs
• Guides team members on using data-driven decision-making concepts and tools to facilitate business performance measurement

Additional requirements:

• In-depth understanding of audience profile and tailor-fit the needs of communications for specific groups of audience
• Ability to work seamlessly with the larger team of talented communications professionals
• Fosters integration and collaboration across the Communications team in US India, and the US to advance business objectives more effectively
• Ability to measure the effectiveness of communications and support initiatives and projects that help refine the strategy based on the business impact and success.
• Leverage social and digital communication platforms like the intranet, Microsoft Teams, Yammer, videos, and social media to help drive organizational and individual service lines\' priorities and messages.

The team
USI Communications is a team of professionals who specialize in Corporate Communications, Public Relations, and Communication Technology. The team reinforces Deloitte\'s culture and brand internally and monitors our external reputation \xe2\x80\x93 intervening where necessary. They also play a strategic and trusted business advisor for leaders and ensure that professionals are equipped with the right information promptly to excel at work and enjoy well-being. Other priorities include:

• Creating an open and transparent environment for leadership communication and leveraging internal channels creatively.
• Effectively disseminating information.
• Measuring the impact of communications.

Qualifications
Required:

• 9-12 years relevant experience in corporate communications, having been an essential part of internal communication teams in corporations or MNC\'s, including planning and playing a pivotal role in designing and executing multi-dimensional communication programs
• Recognized experience in working on employee engagement campaigns and working closely with multiple teams to ensure smooth execution of campaigns and events
• Extensive experience of working with senior leaders

• Well versed with social and online media
• Highly proficient in American English
• Invested in teaming and collaboration
• Mature, flexible, innovative \xe2\x80\x93 think outside the box
• Strong project management skills and experience
• Excellent relationship-building skills
• Experience in measuring the effectiveness of communications strategies and approaches
• A graduate degree. A degree in Communications, Business, Journalism, Advertising, Marketing, or English is an added advantage. A master\'s degree is preferred.

This role will be based out of Hyderabad.

Work Timings: 11 a.m. - 8 p.m.

How you\'ll grow
At Deloitte, we\'ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. As a part of our efforts, we provide our professionals with a variety of learning and networking opportunities\xe2\x80\x94including exposure to leaders, sponsors, coaches, and challenging assignments\xe2\x80\x94to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices, is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people\'s growth and development. Explore DU: The Leadership Center in India


Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte\'s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain an inclusive culture, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive our communities\' positive social impact. Learn more about Deloitte\'s impact on the world.

About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.


Copyright \xc2\xa9 2023 Deloitte Development LLC. All rights reserved.

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Requisition code: 132750