Job Description

about the role To design, consult, deliver and troubleshoot, Customer changes, migrations and implementations on Customer Telephony Network to achieve Outstanding Customer Experience. about you Cisco Voice Gateways (ISR Routers and Analog gateway

about the role To design, consult, deliver and troubleshoot, Customer changes, migrations and implementations on Customer Telephony Network to achieve Outstanding Customer Experience. about you Cisco Voice Gateways (ISR Routers and Analog gateways) gatekeepers and Unified Border Elements (CUBE) Integration : intercluster trunks, CUCM integration with CUEAC, UCCX, IM&P, CUC, third party TAPI clients Trunks, E1/ T1(CAS,CCS), FXS /FXO, MGCP, H.323, SIP and SCCP etc. CUC 10.x and above, IMP 10 and above. UCCX and CUE scripting call flow IVR based call flow on CUC Expressway, MRA, Jabber SIP trunking with ITSP Advanced SIP setup(SIP profile, security profiles, header manipulation) Understanding of inter VLAN communication, QoS, packet traversal over data network Concepts of dialling plan and numbering plan, class of restriction, telecom regulatory Good interpersonal and communication skills Good time management, and organizational skills Customer Oriented Attitude Ability to work under pressure and multitasking. Team Spirit Proactive and self motivated Problem Solving Skill Commanding level experience of Designing & handling Cisco IP telephony Network Infrastructure and products. Hands on experience of design, deployment & troubleshooting of the Cisco Unified Communication Products CUCM 10.x, CME 10.x and above SME additional information B.E in electronics and telecommunication or any other engineering degree. Cisco certification required. Expert level certification preferred. department Customer Services & Operations