Job Description

Here at UKG, our purpose is people . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for Learn more at #WeAreUKG Description - Answer emails promptly from employees requesting assistance - Establish and maintain high level knowledge of online booking tool, corporate travel agency and corporate travel industry - Serve as an internal key point of contact for travel related matters. - Respond to emails in Travel Inbox with superior customer service focus and follow up - Train and guide U Krewers around travel booking and policy - Create communications and manage content for the UKG Global Travel Site - Manage Egencia traveler profiles - feed maintenance, guest traveler process, reactivate profiles for those returning back from extended leaves etc. - Unused ticket management process - monitoring open tickets due to expire, communicate with travelers of their intention to use and in the available time period, update system accordingly, manage name change process with Egencia, request refunds - Receipt management - Visa process, welcome letters - Egencia case management, entering and tracking for completion - Manage hotel payment declines Qualifications - Proficient in MS Office, outlook, excel, Powe BI - Excellent verbal and written communication skills - Detail oriented and highly organized - Travel and hospitality experience required - Airline industry experience a plus - Ability to handle multiple requests via email

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