Job Description

Career Area: Logistics

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Job Purpose:
We are looking for a competent Senior Order Management Analyst for our Aftermarket Parts Distribution division. This role demands to focus on future planned/back orders and related procedures including but not limited to working with global partners expediting and/or researching other accepted solutions. This role need proactive analysis on improving the Order fulfilment and the ordering pattern in collaboration with Product Group, Engineers and Dealers.

Job responsibilities might vary, but could include:
1. Managing planned/backorder orders with complete ownership of order fulfilment.
2. Be accountable for the service fill metrics for the assigned dealers and work on corrective/preventive actions
3. Engage Engineers, Product Groups or Technical resources for guidance as appropriate
4. Act as an escalation coordinator for addressing critical orders with global collaboration.
5. Provide functional/technical training for developing resources and support in onboarding the new team members to order
management process.
6. Analyze dealer orders and suggest solutions to the dealers/senior management to help dealer fill their orders on time, reducing cost on transportation/operations.
7. Coach, develop and onboard juniors as needed
8. Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status
and details while developing an understanding of expectations of the business segment being supported.
a. Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.
b. This may require some flexibility in hours to accommodate dealer discussions.

Order Management Goals, but are not limited to:
. Improve service fill for dealer orders
. Be proactive than reactive in keeping dealer updated on their orders - use technology
. Timeliness to answer/respond or act on dealer orders, phone calls and emails.
. Initiative and possibly other aspects with respect to process improvements
. Cross functional support as needed
. Others as determined by supervisor

Qualifications:
. Bachelor degree / Diploma (3 years) with equivalent experience
. Minimum five years of job-related experience in supply chain domain
. Attention to details and strong customer focused
. Demonstrated ability to work independently and to communicate effectively across diverse cultures and background
. Should be a team player with strong analytical and problem solving skills
. Advanced MS-Office skills and good presentation skills
. Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved

Additional Information:
Should be willing to work in AP/US/EAME shifts
This position requires no more than 5% travel

Caterpillar is an Equal Opportunity Employer (EEO).

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