Job Description

Tower Name Job Family Level Job Responsibilities BPO Non Voice-Rule Based Transaction Processing-Complex-Delivery 5 Domain Knowledge: Overall experience of 4 years (On-paper people managing experience of 2 year) with domain expertise in Corporate Actions/Wealth Management and exposure to Capital Markets (Securities processing & Settlements) Services expertise along with knowledge in one or more of following : 1. Process Trade Settlement information within deadlines and comply with all requirements. 2. Manage daily communication with various brokers and custodians/sub-custodians to confirm and verify executed trade information. 3. Security Master : Knowledge of Securities set-up and management and maintenance of the same. 4. Worked on trade validation, pre-matching, trade execution and post-trade settlements. 5. Settlements of products (all or any one) like Equity, Fixed Income, Mutual Funds and Derivatives. 6. Regions experienced on (any or all) - North Europe, Far East or APAC, Americas, Euroclear , Crest, etc, along with their market cut-offs. 7. Knowledge of applications like Bloomberg, DTCC, Euroclear, Omgeo alert, WSC, SWIFT, etc. Any certifications in Capital Markets (NCFM/NISM) will be added advantage Operations Skill: Monitor, identify and resolve performance/behavior/attendance issues in the team using the prescribed performance management techniques Experience conducting documented performance appraisals. Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary Modify Operations as needed to meet service level agreements under supervision of Operations Manager. Hands-on experience with Six Sigma and Lean concepts Ability to track the volume inflow and outflow on an hourly basis and ensure smooth delivery of the committed numbers before the cut off Excellent Communication Skills (Written & Verbal)

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