Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they\xe2\x80\x99ve been hired to do: their very best. Your potential is waiting; why are you?

Summary:
The Training Operations Coordinator will provide support for the Genesys Beyond line of business. As a Training Operations Coordinator you will be on the frontlines for providing a world-class support experience for our Genesys Beyond customers. The Training Operations Coordinator will be a key part of the Genesys Beyond delivery experience in providing support for various issues and requests.

Job description:
Responsibilities:

• Triage tickets coming into support
• Respond to level 1/2 inquiries via ticketing system & via phone
• Work with other departments to resolve issues
• Proactively work with students to provide them information they need for classes.
• Enter registration / exam data into learning system
• Create new users in Salesforce & LMS system
• Run basic reporting for classes / students
• Ensure proper retention of all documentation.
• Provide self-study lab access and first line support to students
• Weekly class setup, ensuring student are enrolled correctly, images are deployed to instructors

Requirements:

• At least one (1) years of experience in an office environment.
• Bachelor\xe2\x80\x99s degree preferred.
• Experience in a training environment given strong consideration.
• The ability to be flexible and adapt to changing business needs
• The ability to problem-solve and multitask
• Self-motivated with a can-do attitude
• Working knowledge of Microsoft Office Products, including Word, Excel, and Outlook.
• Excellent verbal and written communication skills with a strong focus on customer service
• Experience using an LMS system
• High degree of detail and excellent organizational skills
• Working quarterly shifts US, EMEA and Indian time

About Genesys:
Every year, Genesys\xc2\xae orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service\xe2\x84\xa0, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com

Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.