Designation
Trainee / Associate System Administrator


Experience
0 yrs


Qualification
BE/B Tech


Location
Hyderabad


No. of Vacancy
1
FIELD SERVICE ? SYSTEM ADMINISTRATOR Field Service is mainly responsible for the deployment and management of all end-user devices (mainly PCs, Laptops), software installation, and troubleshooting plus offering 2nd line support for these services, through Incident Management & Service Requests for the various businesses within Colruyt Group

ROLES AND RESPONSIBILITIES

Concerning the operational support of desktop/laptop environment (2nd line support):

• Actively take part in the desktop/laptop support operations and report on your tasks/activities. Provide Level 2 technical support for all Windows-based (Win7/Win10) or MAC client machines
• Record in detail all your actions using the incident management tool and methodology
• Responsible for the software installation & troubleshooting (Local & Remote environment) of desktops & laptops through service requests
• You will manage hardware stock and inventory using in-house developed tools
• Handling deployment of software(s) using SCCM
• Handling bulk hardware and software rollouts across the organization
• Creation of a new virtual PC using VMWare vSphere 7.0
• Coordinating with other technical teams for incident resolution
• Creation of procedural documentation (Technical/Functional)
• Weekly support during business hours (=Ombuds as per Colruyt terminology) on as per the team roaster through the year
• Taking care of the Procurement of IT hardware as per organization needs and prior experience in vendor coordination is considered as an added advantage

Good to have fair knowledge in the following areas:

• PC Hardware troubleshooting knowledge
• Basic networking knowledge
• Microsoft certification on Win7/10 operating system, or MAC(Optional)
• SCCM knowledge would be added advantage (Optional)
• Ticketing Tools knowledge such as Service Now
• Knowledge of ITIL framework (Optional)

What are the expectations from you?

• A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset (as if you are spending your own money), efficiency with simplicity, and open communication while respecting privacy/confidentiality
• Capability to work in a complex environment with lots of challenges and flexibility in changing environments
• Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, ?) in English
• A self-driven individual who can think ahead takes a proactive approach, quick learner, and has a strong sense of ownership
• Be social and build easily professional relationships with people of all levels
• Customer-friendly yet assertive (e.g., critical in non-standard requests)
• Proficient in creating and maintaining data in Microsoft Word and Excel
• Available / adhering to the shift timings either WFH or Working from office as per organization guidelines
• Flexible to work during weekends or after business hours, basis the team need

What experience and qualifications we are looking for?

• 0-2 years of relevant and recent experience in Windows System administration (Win7/Win10/MAC)
• Graduation/ Engineering Degree from a reputed institute

To join our team of passionate technology talent write to us : recruitment@colruyt.in or connect@linkedIn.