Tl Customer Service (m/f/d)
Year Tamil Nadu, India
Job Description
b'
Leoni is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider, Leoni supports its customers with pronounced development and systems expertise. The market-listed group of companies employs about 100,000 people in 30 countries and generated consolidated sales of EUR 4.1 billion in 2020. And we are looking for you.
TL Customer Service (m/f/d)
TN-51-Sousse - SOU0001UI
Your tasks: Responsible for Customer Service activities in his/her area of responsibility.
- Manages and develops customer service organization in area of responsibility
- Coaches the organization regarding defined standards and best-practices
- Ensures the availability and skill-level of LEONI customer service personnel in area of responsibility
- Supervises day-to-day customer service activities for selected customers
- Supervises day to day operations between ADC, customers, LEONI production facilities & third part logistics
- Supervises customer order processing for selected customers
- Manage and operate Advanced Delivery Centers (ADC) outside of country organization, incl. supervision of external logistic service provider
- Supervises the communication to the customers in area of responsibility
- Manages customer packaging (if applicable) in area of responsibility
- Ensures in-time processing of customer logistics complaints, incl. application of the 8D methodology
- Conducts cycle counting and stock take to ensure inventory accuracy
- Executes emergency measures in case of missing FG to fulfill customer demand
- Executes emergency measures in case of process non-compliance by external logistics service provider
- Issues and processes logistics alerts in case the root cause is the day to day operations inside area of responsibility
- Creates yearly planning of logistics costs budget in principle companies (delivery centers)
- Monitors actual costs & implements actions to reach costs targets
- Supports actions in case of deviations to value chain customer satisfaction
- Supports strategic activities by Logistics Network Global Services related to area of responsibility
- Supports implementation of customers terms, conditions, and standards, including customer specific processes
- Contributes to negotiation of logistics agreements with customers (e.g. flexibility agreement, production & material release)
- Supports sales for VCM related recharges to customers (obsolete material, freights, services)
Your skills:
- Experience : 3 years min
- Education Level : University Degree
- Language skills: excellent level in English
- Communication
- Social & intercultural sensitivity
- Change management
- Target & result orientation
- Motivation & resilience
- Self-organization
- Conflict management
- Teamwork
LEONI \xe2\x80\x9cSousse\xe2\x80\x9d
- People of all genders are always meant equally; For linguistic simplification and better readability, only the masculine form is used in the text.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3054508
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationTamil Nadu, India
-
EducationNot mentioned
-
ExperienceYear