Job Description

PEARSON JOB DESCRIPTION

JOB TITLE: Test Center Manager

LOCATION: Chandigarh, India

DEPARTMENT: PPC Operations

REPORTS TO (Title): Regional Manager

Description - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world\'s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Melbourne.

Summary: The Test Center Manager is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as \xe2\x80\x9cgo-to\xe2\x80\x9d person at the test center when the Regional Manager is not immediately available.

CORE COMPETENCIES

Detail Oriented

Communication Skills

Problem Solving

Organizing Skills

Customer Focus

Ethics and Value

SCOPE AND IMPACT OF JOB

Working closely with Test Administrators and the Lead test Administrator in test center, Test Center Manager, takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

Five year customer service experience required

Exposure in a testing environment strongly preferred

Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

Customer service skills required

Strong written and oral communication skills

Ability to communication both technical and functional

Ability to work independently

Effective time management skills

Ability to handle a reasonable amount of stress

Strong attention to detail

Problem solving skills

Alertness and courage

Ethics and trust

Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

Annual Pearson Professional Centers certification for Test Administrator required

Must pass re-certification annually

PRIMARY RESPONSIBILITIES * Operational Administration

Assure equipment is operational and test stations are free of extraneous materials

Review transmissions logs (uploading of current day\'s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

Communicate and work with VSS technical support to investigate and fix technical issues

Test Center cleaning if applicable

Perform daily site opening and closing

Help to ensure a clean, professional, quiet testing atmosphere in the center * Customer Service

Review test roster and prepares for candidates including those for special accommodation preparation

Check in candidates and verify identifications

Explain the test process briefly

Help candidates to place all personal belongings in a personal locker

Escort examinee to assigned test station

Help the examinee begin the tutorial/test

Answer any questions before the timed portion of the test begins

Monitor examinees

Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

Print the test results after the candidate completes the test * Quality Assurance and Continuous Improvement

Ensure the adherence to the Pearson Professional Center quality and security measures

Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared * Personnel Administration

Screening Test Administrator job applicants

Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines

Submit draft of site staffing schedule to Regional Manager on a weekly basis

Verify correct staffing levels and notify Regional Manager of any and all staffing issues

Assist with training and coaching to new hires * Management Support

Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate

Take authority to act on behalf of the RM in operations and personnel issues

Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate * Other duties as assigned

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

Be comfortable to work in a quiet testing environment

Be flexible in work hours

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 10574

Pearson