Job Description

Department
RBU West - Service (WZAOMH2)-TTY-Mumbai1

Job posted on
Aug 30, 2023

Employment type
White Collar


Group Company: TVS Motor Company Designation: Territory Service Manager (2W)
Office Location: Position description: Implement company\xe2\x80\x99s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories. Primary Responsibilities:

• 1. Dealer Business:
• a) Improve service business of dealer.
• b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
• c) Ensure availability of genuine parts supplied by TVSM recommended source
• 2. Improve PSF Score:
• a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
• b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.
• c) Improve the capability level of dealer\xe2\x80\x99s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
• satisfaction, updating the mechanics knowledge through Competitor model training.
• 3. Product Quality
• a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

• Category: Bachelor\'s Degree.
  
• Degree: Bachelor of Engineering - BE

• Industry: Automotive.
• Years of experience: 2 to 8 years