Job Description

Role Title

Territory Service Manager

Location

Mumbai

Rewards

Competitive salary and comprehensive benefits on offer

Summary

To repair Endoscopy equipment and instruments which are under warranty or out of warranty, set up processes for servicing function, maintain repair equipment, adhere to quality policies laid down as per QMS (Quality Management System) & as laid down by GBU (Global Business Unit).

Essential Job Functions

Repair of equipment and instruments as per Company set guidelines in defined area.

Pre-installation service check of equipments

Installation of equipments and associated hardware.

Completing preventive maintenance of equipments as per plan.

Record and upload all reports related to installation, repair and preventive maintenance in the available ERP.

Achieving the revenue targets for CMC, sales of accessories, etc.

Assisting sales and marketing team in meetings, conference or elsewhere as the need arises.

Maintenance, upkeep and tracking of service pool and demo equipment.

Upcountry customer visits in company approved mode of transport for meetings, negotiations, etc.

Adherence to Company's Code of Conduct and Compliance to QMS (Quality Management System).

Attending OT to observe surgery, understand and perform In-service programs with users.

Applications:

If you share our passion for groundbreaking innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.

We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.

We value the diversity of our people and welcome applications from everyone.

It's more than business at Smith+Nephew - it's personal. What we do every day, changes lives every day.

Healthcare is in Smith+Nephew's DNA. From a single pharmacy in Hull, UK to a presence in over 100 countries, we've spent more than a century and a half working at the leading edge of medical technology.

At Smith+Nephew, you will find a company of people who care about each other, about our customers and their patients, and about the communities where we live and work.

Join us as we continue to make our work personal, to innovate and to develop devices that help to restore patients' bodies, and enable them to regain their futures.