Job Description

Principal Requirements: 1. To manage circle and central based training interventions keeping adherence to training quality. 2. Measure impact of individual training performance. 3. Exposure to Retail telecom industry. 4. 5-8 Yrs of total experience with minimum of 2 yrs of ILT experience . 5. Good Communication skills and vernacular language . 6. Should be open for travelling delivering 20 -22 TMDs per month . 7. Should have exposure to TNIs OJTs at Airtel Stores. 8. Training delivery as per the prescribed guidelines Essential Functions and Responsibilities: Execution of Product/Process/System/Soft skill training for Airtel In-house teams, Strategic and Non strategic partners, Airtel Outlets, Tele calling and Field Agencies etc. Training delivery as per the set norms to ensure effective learning to all the role holders Measure role learning path for all the circle role holders and make training impact analysis. To execute new training initiatives from time to time. Working with leadership to ensure that Learning outcomes drive business objectives Analyzes data, determines and recommends solutions/strategies to address training issues and concerns. Reviewing course effectiveness and participant feedback Coordinating with circle and central role holders for effective Learning solutions Self Training evaluation and do follow ups accordingly Reports to work regularly and on time. Industry:BPO / Call Centre / ITES Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Training Role:Technical/Process Trainer

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