Job Description

We are looking for a Technical Support Specialists (US Process) for our Office in Gurugram.About the Team:- Our support team is focused on providing the best-class experience to our partnered merchants. The team is responsible for providing assistance to customers who have inquiries, complaints, or problems related to a product or service.- As the Support Associate you will be responsible for providing assistance to customers through various channels such as phone, email, and chat.Minimum Qualifications:- Prior experience in Customer Support/Strategy or Relationship Management (SaaS experience Mandatory).- 1+ year experience in a technical customer support domain handling emails & calls.- Experience working in rotational shifts. - Excellent communication and listening skills with good command of English (Versant score 58 or above).- Should have the ability to multitask and prioritize, strong problem-solving skills, and a commitment to providing excellent customer service.Key Responsibilities Include:- Responding to customer inquiries and resolving their issues or complaints in a timely and effective manner.- Gathering information about customer needs and utilizing available resources to address their concerns.- Documenting customer interactions and transactions in a customer relationship management (CRM) system.- Escalating complex or unresolved issues to higher-level support as needed.Benefits: - Cab facility (Odd Hours only)- Pilot Process- Career & Growth Opportunities- We are looking for immediate joiners.Role: Technical Support - Voice / BlendedIndustry Type: BPO / Call CentreDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Any Graduate25k- 35k( no incentives)Odd hour cab facilities -9pm to 7amWindow- 6:30pm to 12:30pm ( rotational shift with rotational weekoff) (ref:updazz.com)

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