Technical Support

Year    India, India

Job Description

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Why be a part of the Yogi Tribe?

The Yogi Tribe is a team of creative problem-solvers with a strong entrepreneurial spirit. At Astroyogi, we have a culture that celebrates learning. We also embrace learning from our mistakes and learning from our team members. We embrace inclusion and diversity, and it is an integral part of who we are. Everyone is encouraged to share ideas, experiment and provide us with new ideas. This year sees us embark on new adjacent spaces that need people just like you! Love the idea of 100% ownership? Always wanted to try something new and experiment? Curious about our Vedic traditions? Is this something you want to help unravel for the world? If yes, you have come to the right place. Drop-in your resume at hr@netwayindia.co.in and tell us about yourself.






Culture at Astroyogi

Our Culture: Towards a brighter future\xe2\x80\xa6 When our partners and customers are satisfied, so are we! Astroyogi is helping its partner service providers take their businesses online and find relevant customers to grow & manage their businesses. The work we do helps bring more traditional service providers into the formal economy. We are committed to excellence in service, while striving towards a better and brighter future for everyone involved. Access to traditional services isn\xe2\x80\x99t the only thing we\xe2\x80\x99re changing through our technology. We are building a culture that emphasizes doing right by our partners, end-users, and employees. It is our goal to create a workplace that is inclusive and reflects the diversity of the cities we serve.

Environment of Growth and Learning: Astroyogi is a team of creative problem solvers with a strong entrepreneurial spirit. With a culture that celebrates learning, we also embrace learning from our mistakes. We believe that our growth is directly linked to the learning of our team members. Everyone is encouraged to share ideas, to experiment and be enthusiastic in trying something new - in our technological innovation, in our content offerings or in our customer engagement strategies. In short, we are a team of self-starters who have immense ownership of what we put out there.

Website : www.astroyogi.com/aboutus
Industry : Internet
Company size : 51-200 employees, 73 on LinkedIn




What You Will Get



  • Great learning and growth opportunity
  • Young and vibrant work culture
  • Excellent working Environment
  • MNC infrastructure
  • 5 days working
  • Frequent Fun Events
  • Work Life Balance
  • Working Hours Flexibility







Life at Astroyogi

At Astroyogi, we strongly believe that happy people are successful people and we have our share of fun too, simply because we have a lot to celebrate! We do not look for season to celebrate but reason to celebrate. We rejoice, rollick, beat the drum, blow off steam by simply having loads of fun, unwinding, entertainment and create games and contests for your company values. The happiness index is a key matrix for us and we never let it come down.












Our Core Values


Integrity &
Ethics

Growth &
learning

Customer
Satisfaction

Excellence
in Service


Quality Orientation

Respect

Positivity

Commitment


About Netway India Pvt Ltd Astroyogi (Netway India Pvt Ltd) began its journey with content publishing in 2001 with a portfolio in 11 languages partnering with the telecom industry and powering international web publishers like Yahoo, MSN and Daily Hunt to name a few and then moved into consumer technologies in 2015 to become India\'s largest "consult-on-demand" delivery platform. We have made our mark in 200 + cities within India, and 45 countries across the globe and our team of esoteric experts who are delivering their best to offer unparalleled quality, convenience and choice to our consumers. With over 1000 + expert partners, our growth journey continues. All this is possible due to an incredibly motivated and driven team who run the show. Netway India Pvt Ltd, a 20 years old organization that carries a proud badge of Millions of Happy customers and super-advanced technology systems. AstroYogi, the most popular product of Netway enjoys a heritage of 18 years and has been consistently the pioneer in its niche. AstroYogi is an online marketplace of Astrologers where the users are empowered by a seamless onboarding process and a superb calling experience with the astrologers. Apart from this, AstroYogi offers a plethora of content around astrology and its different forms. AstroYogi is one of the very few products that enjoy an exceptional high rate of returning users which proves its mettle as a reliable product. The mission for AstroYogi is simple - Make seeking advice effortless at any time, for anyone. AstroYogi is live in over 85 countries globally. We are a family of highly motivated individuals who are creative, intelligent learners who are behind this journey of growth and success at Astroyogi. Come join us on this amazing journey.
Tech Support - Astroyogi.com Roles and Responsibilities - The position offered is of a Technical Support Executive Job Profile:

  • The incumbent will be responsible to resolve payment gateway issues and connectivity issues.
  • Support related to payment gateway issues (payment not update to wallet, Analysis of payment failure)
  • Support related to Connectivity issues (Analysis of call/Chat disconnection, coordination with vendor )
  • MS SQL queries
  • Data analysis & Create Excel / BI report
  • Knowledge of IVR.
  • Knowledge of any CRM & CMS (content feed uploading)
  • Coordination with third party vendors
  • Good knowledge of written & verbal communication
  • Coordinating with third parties
  • Data Mining and creating MS report
  • Support in running MS SQL queries
  • Uploading/managing content feeds
  • Uploading content articles third parties/partners

Personality Brief: 1. Capable of resolving issues with minimal handholding 2. Proactive and energetic 3. Ability to work methodically and meet deadlines 4. A keen eye for aesthetics and details 5. Good written and communication skill and able to do multitasking Skills - MS SQL Server, MS Excel, MS office, Power BI & Reporting tool, HTML, XML, JSON, C#, ASP.NET, MVC Knowledge - Should have knowledge of MS SQL SERVER
Excited? You would feel this excitement each day working for Netway India, AstroYogi. We are growing each day and we need you to ensure it becomes higher each day. Interested? Drop us an email with your resume at hr@netwayindia.co.in
To apply for this post kindly send your resume at hr@netwayindia.co.in

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Job Detail

  • Job Id
    JD3264855
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year