Technical Support Executive(freshers)
Year Noida, Uttar Pradesh, India
Job Description
a Job description We are looking for self-driven Technical Support Executive to join our team! If you are passionate about learning and gaining new skills in this field, don\'t miss this opportunity! Call/whatsapp 8929340639 Telephonic Interview timings 12 PM to 4 PM Roles and Responsibilities
- Acts quickly to resolve customer issues in a way that retains trust and maintains delight.
- Evaluate and prioritize customer support cases.
- Act as the primary liaison between company and your customers.
- Communicate and solve customers\' problems via phone.
- Act as a consultant and offers solutions for customers\' problems.
- Work with all internal groups, including support, sales, operations and consulting.
- Great opportunity for B.Tech(CS/IT) Freshers..
- Knowledge on Modem, Router, OS, IP address.
- Must have high speed internet connection and working headphones.
- Ensures timely and accurate resolution of problems to avoid customer business impact.
- Takes ownership of each customer\'s case and works towards resolution of the issue by looping in support at various levels.
- Lan, WAN, ISP manage DVR Manage Printer configuration, Windows 7, 10, Mac OS.
- Knowledge of Router, Antivirus, Office & Email related issues.
- Good understanding of web Services, API, IP based protocols and operating systems
- Evening shift
- Night shift
- Rotational shift
- Weekend availability
- Bachelor\'s (Preferred)
+91 8929340639
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Job Detail
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Job IdJD3201594
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear