Job Description

ROLES AND RESPONSIBILITIES

• Responsible for voice support as a Level 1 technician.
• Provide support to customers/clients on the phone, remote access.
• Take ownership of cases escalated from less senior engineers.
• Support for VOIP Services, Email Services, Microsoft Office 365 Apps, Microsoft Outlook and Exchange.
• Assist clients over calls with quick answers to simple IT issues
• Diagnose and troubleshoot software problems and help customers/clients install applications and programs.
• Document cases, recommendations, and resolutions clearly in the CRM system.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS

• Company: Leading Multinational BPO
• Client Process: Leading Cloud Communication Brand
• Post: Technical Support Executive - L1 (Fresher-Experienced)
• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)

PERKS & BENEFITS

• Salary (Fresher): Upto 927,000 Monthly (932,000 CTC) +92000 PLI
• Salary (Experienced): Upto 928,000 Monthly (933,000 CTC) +92000 PLI
• Incentives: Performance Based
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

SELECTION CRITERIA

• Undergraduate/ Graduate Candidates
• Freshers with excellent communication skills and sound technical knowledge
• 06+ months of experience in technical/ International customer Support (Voice)
• Basic knowledge of VOIP, MS Outlook, Exchange Server, Office 365
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

• Excellent communication skills (verbal and written)
• Must possess sound technical knowledge
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE

• Round 1 - HR (Telephonic)
• Round 2 - AMCAT (Online)
• Round 3 - Ops (Telephonic/ Video Call)

Job Types: Full-time, Regular / Permanent, Fresher Salary: 925,000.00 - 933,000.00 per month Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• excellent English (Required)

Shift availability:

• Night Shift (Required)

Speak with the employer
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