Job Description

Onsite Technical Support Locations: Udaipur / Bangalore / Pune / Coimbatore Job Summary: WovV Technologies, Global Business Productivity SaaS company, is hiring Onsite Technical Support Executives in Udaipur / Bangalore / Pune / Coimbatore locations.
WovVTechs suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.
Experience: 1-3 Yrs (Freshers can apply) Key Roles and Responsibilities: Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support WovVRA implementation and operation.
WovVRA is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location
Candidate will be doing the follow ups, monitoring, and new integrations
New integration related activities include Coordinate with brands and set up slots for utility installation / upgrade
Ensure the system requirements are present for smooth installation
Install WovVRA utility by connecting with brand teams
Coordination & follow-ups with the retailers towards(New Brand integration)

Monitoring WovVRA data includes Ensuring Availability of accurate sales data for brands
Daily coordination for getting the resolutions on time and timely updation of automated daily sales data
Sales data collection and upload on portal for select brands
Analysis of missing data with appropriate reasons on daily basis
Conduct periodic audits and report findings of the audits
Assist in root cause analysis of audit findings
Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report
Monitor brand status and correctness of overall data

Providing timely support and troubleshooting to the Malls/retailers/Project team
Identify and provide inputs on unique (or) recurring project problems
Update and maintain knowledge base of all tickets and issues
Training team on ADSR process, applications & tools
Handle First Level Escalations
Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.
Identify and monitor project risks through proactive approach to projects
Daily new live brands (PRE LIVE) huddle call to be conducted with mall team
Contribute in weekly project huddle call with SDM
Requirements: Knowledge on project related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.
Knowledge on software installation through remote connection tools and PoS understanding is a must
MIS Reporting experience
Querying / SQL language is a big plus.
Experience in a similar role or retail operations experience will be preferred
Preferable - Experience with Point of Sales (POS) systems / applications.
Able to work independently and efficiently to meet deadlines.
Ability to Analyze, Research and solve Technical and project related problems.
Able to promptly answer & support related Phone calls & Emails.
Self-Motivated, Detail-oriented, organized & Self Driven
Understanding of Helpdesk Store Support / proven track record and ability to supervise.
Understanding of Store Infrastructure (basic or advanced)
Knowledge of databases and network environments is a plus.
Previous customer service or support and/or basic technical experience required.
Excellent verbal and written communication skills and interpersonal skills required
Experience in providing support as helpdesk for Software / Hardware / Networking domain
Min 1 years of experience in POS Training / implementation and/or support roles.
Experience of traditional and/or cloud based PoS in India is required (eg. Go Frugal, Petpooja, Posist, Navision, HDPoS, etc.)
Courteous and professional phone manners, demeanor and attitude are essential.
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required