Job Description

ROLES AND RESPONSIBILITIES

• Provide support to customers/clients on the phone, and remote access.
• Diagnose and troubleshoot Adobe software problems and help customers install applications and programs.
• Installation and configuration of Adobe professional software applications.
• Use email applications to give clients quick answers to simple IT issues.
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS

• Company: Leading Multinational BPO
• Process: Leading Software Brand
• Post: Technical Support Associate
• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 5 Days (Rotational)
• Offs: 2 Days (Rotational)

PERKS & BENEFITS

• Salary: Upto 927,000 (932,000 CTC ) Monthly +2,000 PLI
• Incentives: Performance Based
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

SELECTION CRITERIA

• Graduation Mandatory
• 06+ months of experience in Technical Support / International Customer Support
• Excellent communication skills
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

• Excellent communication skills (verbal & written)
• Must possess basic technical knowledge
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE

• Round 1 - HR (Telephonic)
• Round 2 - Voice and Accent (Telephonic/ Video Call)
• Round 3 - Ops (Telephonic/ Video Call)
• Round 4 - AMCAT (Online)
• Round 5 - Mettle Test (Online)
• Round 6 - Versant (Voice & Written)

Job Types: Full-time, Regular / Permanent Salary: 925,000.00 - 932,000.00 per month Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Required)

Language:

• Excellent English (Required)

Shift availability:

• Night Shift (Required)

Speak with the employer
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