Job Description

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ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.
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ZS IT Support teams are aligned with the company’s business strategy and operating model and aims to provide its 10000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.

Technical Support Associate


We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 1,100 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.
Responsibilities:

• Configure computer hardware and software, as well as troubleshoot related problems.
• Experience with Microsoft Active Directory, Wireless Networking (client side), MS Teams Telephony
• IOS, Samsung MDM configuration support
• Knowledge and experience with PC desktop support functions relative to domain connectivity.
• Installation and configuration of OS and business application software (i.e. MS Windows 10 / Office 365, Outlook, Internet Explorer, DLP, Backup tools, etc
• Technical Support tools / Imaging: VNC, VPN / SCCM
• MacBook configuration, support.
• Proficiency in VC / AV hardware configuration, troubleshooting and maintenance of board meeting rooms.
• Web conferencing applications support – zoom, skype, WebEx, MS Teams
• Experience in troubleshooting various forms of software problems (e.g. operating system and application programs)
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management;
• IT projects as assigned.

Qualifications:

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  BS/BE with record of high academic achievement
• A+ certification or Microsoft Certified Systems Administrator
• Eagerness to contribute in a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment
• Excellent leadership, communication and organizational skills
• Strong customer service skills
• Willingness and ability to travel as needed (both within India and internationally) for projects
• Candidates must possess work authorization in India

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ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.

NO AGENCY CALLS, PLEASE.