Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

Our Fixed Networks (FN) business group provides an array of "gigabit to the home" solutions to deliver data access to our communication service provider (CSP) customers. This includes Fiber-to-the-home (FTTH) as well as 5G fixed wireless access (FWA), xDSL and cable upgrades. We build solutions that don't stop at the home but also bring that gigabit experience into the home using our meshed Wi-Fi solution.

What you will learn and contribute to

• Provide Technical Support for Nokia Fixed Access Products by trouble shooting and resolving customer's problems remotely.

• Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)

• Analysis, diagnosis and neutralization of problem reports in the customer's network remotely .
• If necessary, on site intervention inter/intra city.
• Rotation in hotline support 24*7 (on call duty)
• Reproduction of customer problems in lab environment (if needed & if possible)
• Engage in proactive activities to train the customer or to check on the sanity of the network.
• Cross-functional and multi-cultural teamwork .
• Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
• Transfers concepts for professional direction of own organisational unit into actionable measures.
• Provide assistance to experts to perform troubleshooting methods like system level tracing, debug, protocol flow analysis.
• Identifies, reproduces and characterises defects and collaborates promptly with Expert and R&D teams for fixes.
• Interacts with customer for complex cases, providing workarounds, etc.
• Contributes for Root Causes Analysis (RCA) analysis and report creation.
• Complies with the requirements as per the emergency process role, whenever required.
• Creates knowledge articles (author, reviewer).
• Creates technical documents and guidelines.
• Develops competencies on products and solutions.

Your skills and experience

Education:
University degree in Electronics (BE /B-Tech), computer engineering or equivalent, majoring in electronics or IT.
Languages:
Fluent in English, both in speaking and writing

Behavioural:
Strong analytical and problem-solving skills .
Good Team player.
Creative and resourceful, assertive, customer first attitude.
Uses language as a tool to troubleshoot, to explain and to negotiate.
Can cope with pressure, stress resistant.

Technical Experience :

• 3-5 years of work experience in DSL/PON technologies, good experience in testing the products and troubleshooting.
• Protocol knowledge: GPON, DSL, SIP, IGMP, IPV4/6, SNMP, SNTP, DHCP, PPPoE; YANG/NETCONF is a highly preferred
• Product knowledge: ISAM 7302/7330, ISAM FTTH 7360, 7368 ISAM ONT, AMS 5520, 552X applications (APC/IDM/OAD/SDC)
• Strong testing experience in NMS/EMS products wiht good trouble shooting experience . Experience in handling field issues/outages will be beneficial.
• 1-5 year of experience on DSL/GPON
• Basic knowledge of IP & Linux is mandatory
• Candidate with less experience but passionate on new technologies and willing to learn will be considered as well

Flexibility:

Willing to participate in 24x7 on-duty service on rotational basis,

Willing to handle the 24x7 Mobile duties in out of office hours on weekly roaster basis

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information