Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Technical Service Manager

Work Dynamics

What this job involves:

OVERALL ROLE

This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards.

MAJOR RESPONSIBILITIES

MEP Mobilization

• Supports towards Preconstruction activities (MEP) to ensure consistency with completed LTS project .co ordinating with PDS team to develop a project specific operational transition plan.
• To identify any problems in MEP related to Final design vs Actual, execution of job and workmanship/ quality of vendor work for Fit out MEP related activities to Reduction in retro fitting, Day 1 & Day 2 works.
• Attune T&C Tracker activities with EPT (Engineering Preparedness Tracker) give the actual progress & delays of Project details to GRE FM to have clear picture for Grey areas which need attention
• Fit out (T&C) team activity Look back & look ahead- To share completion of activity, equipment wise on weekly basis
• Submission of GRE -OE related documents \xe2\x80\x93 (Site specific Information form & Project Acceptance for system operations documentation checklist to comply the GRE-OE
• T&C IST Scope to be reviewed & post IST observation to be shared, Points to be closed before final handovers
• Uploading final design documents & As built drawings on Clients & JLL share point.
• Site rounds for QA/QC checks for SITC- Supply, Installation Testing & Commissioning (base builder & fit outs equipment\'s).
• Maintenance & SOW Planning pre & post DLP and tracking of DLPs completion and scope, ease in converting DLP into CAMC.
• Preparing SOP\'s & EOP\'s based on designed logic for MEP related Equipments during planned maintenance, avoiding any surprise failures.
• Preparing Warranty & service scope of work, for GC direct contract.
• Reviewing IBMS IO points for MEP & crosschecking all IO points considered are integrated with iBMS.
• Identification spares and single point of failures of MEP& preparingcritical spare part list for MEP related equipment\'s

Client/Stakeholder Management (in support of the Workspace Technical Lead)

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage the team to deliver Delight
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

• Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
• Implementation of SOP/EOP and training programme for staff
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Co-ordinate with Building Managers & the Business Units on Project issues
• Implement the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
• Contribute to the Monthly Management Report
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
• Ensure service deliverables meet SLAs and KPIs
• When necessary raise risks to Workspace Experience Site Lead for further investigation
• Conduct data analysis report when necessary
• Escalate reoccurring problem and possible solutions to Engineering and Workspace team
• Follow theSOP/EOP and training programme for staff
• Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
• Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Sound like you? To apply, you need to be:

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Excellent verbal and written communication skills
• Fluent in English (verbal) and Cantonese
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to effectively communicate and interact with all levels of people
• Holder of Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 8 to 10 years\xe2\x80\x99 experience in related discipline
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Thorough understanding of building services design and engineering management
• Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
• High energy, flourishes in fast pace, dynamic environments
• Customer centricity
• Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.

Critical Competencies for Success (with corresponding \xe2\x80\x98I am JLL behaviours\xe2\x80\x99)

Client Focus & Relationship Management \xe2\x80\x93 \xe2\x80\x98I Value my Customers\xe2\x80\x99

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

People Management and Team Leadership \xe2\x80\x93 \xe2\x80\x98I am a Team Player\xe2\x80\x99

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills \xe2\x80\x93 \xe2\x80\x98I am Proactive\xe2\x80\x99

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking \xe2\x80\x93 \xe2\x80\x98I am Innovative\xe2\x80\x99

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site \xe2\x80\x93Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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