Job Description

About this opportunity The prime function of this role is to act as a Line manager of small group, domain authority, and customer strategy liaison, leading a small dynamic team of specialists in ensuring the effective management, operation and development of the customers\' network, demonstrating in depth expertise of the technical solution, specializing in one of the defined technologies. As a 3rd line function the key focus is on proactivity, service improvement, vendor focus and customer collaboration. The role is both to demonstrate these competences, whilst guiding and advising a team to ensure their compliance and understanding of-the overall customer strategy. Leading the team in their underlying responsibility to provide operational support and insight to the 2nd level support teams, identifying areas of weakness and improvement internally, and driving solutions. We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible! Purpose of Job Role The Job is part of Managed Services deliveries, in line with Ericsson Operations Engine and for providing engineering Service functions to support the Service to the customer by analyzing, designing, and developing commercially viable end-to-end solutions-based on the customer specifications and business needs. You will be responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based. As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements Operations Manager/E2E Technical Service Manager Role is responsible to handle and coordinate Network Operations and drive domain customer concern management with support of team members. This role will provide domain expertise in delivery related matters to the team, handle domain stakeholders, drive service delivery evolved and will be assigned to people who perform the activities mentioned above and handle people supporting these activities within various functions in BCSS. What you will do Conduct resource and people management Manage unit finance Drive stakeholder management Manage network operation as per WLA Analyze E2E solution and do impact analysis Create scripts/AOP algorithm 2nd Level assurance support activities Customer experience management System administration Problem management of customer offerings Presales activities Key tasks and Responsibilities Perform Technical Impact analysis activities part of a Life Cycle Management engagement Perform solution impact analysis Analyze the Software upgrades and the impact of correction patches installation on the entire chain of Network Elements involved in service flow Analyze the solution from an E2E perspective and break it down into working packages. Propose improvements for the E2E solution, to increase service quality or network maintenance efficiency Test the new features proposed by PDUs Propose improvements of the existing features and suggest new ones according to the needs resulted from the day-to-day operations. Create and drive the creation of MOPs for E2E process automation Create and improve the existing scripts to automate simple tasks Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring and trouble-shooting Support the execution of Complex Changes Involvement in Major Security Incidents Initiate 3rd Level Functional Customer concern Corelate Events and define appropriate filtering definitions Inspire Change Fall Back Decision in case of major impact incidents Coordination of Security Preventive Maintenance Coordinate and Drive the-Automation process KPI reporting design and definition High Impact multidomain Incident Cause Identification and Report 2nd Level Customer Experience Resolution Customer Experience Analysis Drive improvement initiatives and insights based on Report Analysis S-KPI & R-KPI Translation, Design & Definition Support Propose solutions for Customer experience improvement Drive the solution implementation to increase Customer Satisfaction Multi Domain Problem Investigation & Diagnosis Problem Solution proposal Proactive Problem Identification Supplier/Partner Problem Interaction Analyze the customer needs and recommend high-level product and service solutions Analyze how planned implementation impacts existing network Propose features and solutions based on the Network Analysis Propose migration, test & acceptance strategy You will bring Expertise required with respect to Nokia, Huawei, Ericsson, NEC, SIAE etc. Degree in Engineering preferably in Electronics, Telecommunication or equivalent 15+ years of telecom experience Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G Relevant experience working on Ericsson OSS-RC/Sun Solaris Systems. You should have knowledge & understanding of GSM / WCDMA / 2G / 3G/4G/5G. Good Knowledge & Skills on System Administration of OSS RC. Preferably hands-on experience of Integration & Commissioning of OSS-RC.Good Knowledge and Understanding of SUN Solaris/UNIX (Preferably SUN Certified), TCP IP, Networking & Sybase environment Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, valuable services KPI formulae, KPI degradation and KPI trouble-shooting Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment\'s Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies Good understanding and working knowledge of Scripting Core and access network performance / configuration parameters and their interpretation and usage. Support and supply processes. Analytical and synthesis capabilities Training and awareness of all OHS statutory requirements impacting Ericsson in local market. Hazard identification and Risk Assessment, Accident Investigation or RCA, Incident Reporting Behavioral competences Working with People Relating & Networking || Leading & Supervising Adapting & Responding to Change || Persuading & Influencing Creating & Innovating || Analyzing || Applying Expertise & Technology Typical Interfaces: MS Delivery Managers || Service Support Team Automated Operations team ||Technical Authority Functions MSCLT || Vendor Support || 3rd Party Customer Why join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

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