Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, weve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say youre welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your teams deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, youll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
Youve got opportunities
Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in Technical Excellence in Engineering and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.

You'll have the following responsibilities
Provide a high level of technical support to our customers
Own complex customer issues and see them through to resolution
Take the initiative and advise our customers on how automation can enhance the stability and security of their solution
Troubleshoot complex network environments
Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
Perform routine assignments using established procedures
Contribute to the engineering and implementation of security solutions
Create documentation for support and operations tasks
Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
Collaborate and share knowledge with other Engineers and Administrators on the support floor

You'll have the following skills & experience
Youll definitely:
Be passionate about technology and has a desire to constantly expand technical knowledge
Be detail-oriented in documenting information and able to own customer issues through resolution
Be able to handle multiple tasks and prioritize work under pressure
Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
Possess excellent written and verbal communication skills in English

You might even:
Have intermediate knowledge of NGFW, automation, networking concepts and devices
Have experience of multiple security vendors (e.g. Palo Alto, F5, Cisco) and/or hold relevant certifications
Minimum of 4-6 years of experience
Have knowledge of devices that operate at multiple levels of the OSI stack
Have good knowledge of routing protocols, security concepts and public cloud platforms
Be knowledgeable in the application of current and emerging network software and hardware technology and protocols
COVID-19 Notice: Weve changed our recruitment process so that we can continue to offer exciting opportunities in BT. Weve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety

Benefits
Competitive salary and on-target bonus plan
Training and development opportunities
Career progression in BT Security and across BT with our internal development programme
Why us?
Security isnt always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over 40m in research each year and employ more than 3,000 people which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, well invest in you, nurture potential and shape your future whatever your background or experience.

We are at the top of our game and this is your chance to join us. Youll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, were capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. Empowered, challenged, supported and rewarded, our people are the key to our success.
Play your part. Make a difference. We are the Protectors.
Education: Any Graduate
Industry: Telecom, Software Services

Skills Required