Job Description

Responsible for ensuring the successful maintenance of application Production systems. Working with a team of Technical Analysts, Database Administrators and IT team members you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems as designed by the Business Support and Business Analyst teams. Provide strong support guidance to Junior Technical Analysts for day-to-day duties. Work with clients carrying out technical elements technical implementation, enhancement, Automation, Resiliency, Issues, problems and changes for Experian Live solutions. What you\'ll be doing Management & Admin Responsible for ensuring their own objectives are met. Provide technical guidance to junior analysts. Technical Responsible for ensuring processes are in place and are adhered to. Understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work. Active involvement in production issues towards quick resolution. Active involvement in system build & deployment. Part-take in continuous research and design of automated solutions with the application support space. Responsible for the identification and implementation of technical service improvements. Strong in at least 1 Product Customer Management Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client. Investigation into production issues. To work with Sr. Technical Analyst/Lead Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position. Provide technical analysis to customers and business teams regarding support incidents. To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns Knowledge Sharing Mentor less experienced members of the team to ensure constant knowledge growth of the team Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology Qualifications experience in Oracle/SQL Server RDBMS. Proficient in at least one programming language. 3-4 years of development/support experience. Knowledge of Java, Webservices and App Servers (Apache Tomcat, WebSphere) is preferred. Strong communication skills Strong knowledge of Windows Environments (2008, 2012, 2016). Strong understanding in JSON, XML, WSDL, XSL, XSD Linux/unix would be a plus. Additional Information Providing technical support to teams within the organisation, and to external clients when required Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Maintaining and updating technical documents and procedures Identifying and resolving technical issues Developing reports for teams across the business Manage change requests and run QC post completion Experian Careers - Creating a better tomorrow together

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