Job Description

JOB TITLE: Enterprise Technical Analyst
REPORTS TO: Associate Director - Service Delivery
LOCATION: India
DATE: August 2022
Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximize the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options.
Position Summary
The Enterprise Technical Analyst is a hands-on technical resource that provides L1/L2 support for our enterprise customers. This individual will have a general understanding of many infrastructure technology verticals and operating systems and should have at least one core area of expertise. The candidate will need to have strong communication and problem-solving skills along with a strong willingness to learn new technologies.
Duties and Responsibilities

• Involving in DR Drill Restore of client servers;
• Within RTO & RPO the backup data restored to client Servers;
• Perform morning checks related to DR Restores;
• Monthly maintenance of commserve by recycling services and rebooting;
• Commvault Server/Client Installation;
• Perform root cause analysis for backup failures;
• Configuration/de-activation of backup policies for new and de-commissioned clients;
• Configure tape drives/ tape drive cleaning and stuck media removal;
• Configure tape libraries like HP MSL 2048, 2024, 1x8 autoloaders and standalone tape drives;
• Upgrade service pack for all the clients in timely manner;
• Pro-actively monitor for the slow backups, hung jobs, long queued jobs in the environment and take necessary action;
• Manage and configure reports for critical backup failures;
• Configure SAP HANA, Sybase, MAXDB, Oracle, SQL, Windows FS, Linux FS, SAP Oracle, Backups;
• Check readiness of media agent and communication issue trouble shooting;
• Knowledge of configuring disk library and upgrade of IBM& HP tape library and review Media Agent available space;
• Configure and troubleshoot VM backups on Hyper- V & VMware;
• Perform Restores for client data which includes File system, and SQL, Oracle, SAP HANA, Sybase Oracle RAC Backups;
• DR restoration on a monthly basis for mission critical servers and checking the data integrity Upgrade Commserve and Media agents to latest SP level;
• Troubleshoot SAP HANA, SYBASE backups, SQL backups, ORACLE and Windows File system & Linux FS backups;
• Send Daily Reports of Backup Failures, Capacity management to the clients;
• Analyze the Major incidents which occur in Day-to-Day operation;
• Attend conference calls with vendors, resolver groups and management;
• Analyze and resolve escalated problems;
• Restorations of the files, folders, System State, and some databases as per request from clients;
• Perform morning checks related to backups;
• Address backup failures and perform restores;
• Troubleshoot and resolve backup failures due to hardware and software errors;
• Troubleshoot Commvault server related problems;
• Backup Analyst, perform basic trouble shooting of backup failures and perform restores on-demand;
• Assist in adding clients to backup domain for purposes of backup;
• Media management (Recalling tapes from offsite and coordinating with vendor to deliver it onsite. Tape loading / Unloading);
• Take care of escalated adhoc backup and restoration requests;
• Ensure that customer satisfactory levels are exceeded;
• Actively work on projects (New installations of Commvault);
• Work on upgrade of Commserve and media agents to version11;
• Create storage policies, sub-client policies and schedule policies;
• Maintain tape library and resolve tape issues by recycling drives IBM library GUI;
• For drive down issues, coordinate IBM and Datacenter to resolve drive issues;
• Balance space issues on disk library by running Data aging and Aux copy jobs regularly;
• Discuss failures and remediation techniques in team meetings on daily basis.

• 5+ years' experience as a technical IT resource;
• 3+ years supporting or delivering in an enterprise-level environment;
• Experience in 1 or more of the following technology areas, expertise in 1/2 o Storage (On-prem or cloud-based);
• Knowledge of the following:
  • Windows;
  • Linux;
  • UNIX;
  • Virtualization;
  • Applications (WebSphere, etc...);
  • SharePoint;
  • Network;
  • Security;
  • UCS;
  • Data Domain;
  • Commvault;
  • Exchange;
• Must be fully vaccinated by date of hire.