Job Description

LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country and empower them with the tools and resources that transform them into centers of excellence. Our enhanced performance monitoring tools, dedicated lesson plans, and tech-based solutions enable educators to provide students with the best education.
Our mission is to provide excellent education to every child. We have seen rapid adoption growing 13X over the last two years with our School Integrated System implemented in over 3500 schools across the country.

LEAD - Growth Highlights:

• Raised $100 Mn in a Series E round and became the first Ed Tech Unicorn of 2022 (Business Standard - LEAD becomes first edtech unicorn of 2022)
• Our co-Founder & Co- CEO Smita Deorah is the only leader from India to win the Power of Women (POW) 2022 award held in the USA! (ASU+GSV Summit)
• LEAD has won in the 'Most Innovative Product/Service' sub-category, ('Unicorn' category), at the Businessworld Unicorn Awards 2022
• We are building a B2B + At-home Learning business, which is a US $14B market opportunity across 120 Mn Private School students in India, alone.
• Education Leadership Award by American Leadership Board in 2018.
• Best School Management Award in 2019.

Purpose of the Job:

The Product/ Tech Support Engineer would be responsible to work with the Product & Development team in performance analysis of new products and enhancements & develop & maintain documentation, knowledge bases, and FAQs for all support activities including product development and enhancement activities. He/ She will be document support activities, customer issues, and resolutions for reference purposes, analyse customer suggestions and recommend product revisions. Job Requirement

Must:

• 3-6 years of experience in technical support or customer support.
• Excellent communication skills
• Analyse and comprehend the issues raised by the end user, identify root causes and come to the best solution.
• Strong problem-solving abilities.
• Proven ability to meet deadlines in a high-paced work environment.
• Possesses Honesty, Integrity, Strong work ethic, Dependable, Flexible and Able to work in the continuously changing environment

Should:

• Having cultural sensitivity and abilities to work as a part of a diverse team.
• Learning/adaptability skills
• Good understanding of internet architecture and web concepts

Nice:

• Good knowledge of HTML, Javascript & CSS
• Experience of working in a new age EdTech organization.

Department : Tech Support-Technology
Location: Mumbai, NCR, Bengaluru