Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Tech Lead, Technical Professional Services

What does a great Professional Services Technical Consultant do?

Do you want to join a team that excels in meeting client expectations in delivering our Fraud and Anti-Money Laundering products? The Financial Crime and Risk Management team are leaders with vision who pride themselves on being trusted advisors to clients and know the criticality of these systems in addressing risks and regulatory requirements.

As a Technical Consultant you will provide in depth analysis and consultation to clients during deployment of Fiserv Risk & Compliance products to ensure accurate implementation and configuration to satisfy clients\xe2\x80\x99 business needs. You will work closely with clients and internal partners to ensure delivery and implementations exceed service level commitments.

Essential Job Responsibilities:

• Elicit and capture the technical requirements for FCRM implementations.
• Work with project team on functional and technical components of the implementation project including product configuration, interfaces, installation, and testing.
• Serve as the primary client interface from a technical perspective.
• Recommend hardware configuration and hardware sizing. Convey general information to the client concerning platform compatibility and other technical standards of the solution.
• Install the solution at the client site, including configurations.
• Conduct on-site and off-site technical training for customers.
• Build and maintain installation and training documentation.
• Identify, investigate, and resolve technical problems given the established severity level and work in conjunction with the client and development team to resolve technical roadblocks.
• Determine technical and business impact assessments of customer specific customizations.
• Work with product development to come up with appropriate approach for customers.
• Advise clients on security matters, performance considerations, and overall integration into the client IT infrastructure.

Basic Qualifications for Consideration:

• 5 years of experience with technology related projects.
• 3 years in Microsoft Technology Stack
• 3 years in SQL Server and SQL/T-SQL
• 3 years in Windows Server
• Proficient with Microsoft IIS web servers and web services (SOAP).
• Experience using SSIS, SSRS

Experience and Education:

• Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology or related field or 4 years of relevant experience
• Background in client-facing Professional Services projects
• Experience in banking, financial services, insurance, wealth management, Money Service Business
• Expertise with versioning tools (i.e. Git, Subversion)
• Experience with Fraud or Anti-Money Laundering system implementations
• Knowledge of computer networks, networking and hardware.
• Software testing experience and defect tracking.
• Knowledge of project management methods.
• Experience with financial crime products.
• Programming experience in Visual Basic or C# a plus.
• Travel Required: 25%

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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