Calling all innovators \xe2\x80\x93 find your future at Fiserv.
We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Tech Lead / Advisor - Technical Professional Services (Implementation Consultant)
Implementation Consultant / Analyst
What does a successful Implementation Analyst do at Fiserv?
The Implementation Analyst is responsible for leading successful implementations for Fiserv\xe2\x80\x99s solutions while engaging directly with the client from the project kickoff through go-live.
This is a fast-paced position requiring flexibility and the ability to easily accept and manage change. The analyst must have the ability to listen and understand the client\xe2\x80\x99s business challenges and opportunities to allow them to provide direction to achieve the client\'s objectives and success.
Through the implementation lifecycle you will work cross-functionally with clients, Project Managers, Business Analysts, Development and Support teams to achieve the goals of Fiserv and most importantly our clients.
What you will do:
Own the responsibility for the hands-on installation of new applications or application updates along with the initial support of these applications.
Complete the implementation process in one of three ways; remotely installing the applications, walking the client through the installation or installing the applications while on-site.
Perform customer interactions and hands-on knowledge transfer before and during the implementations process.
Provide a level of support during the implementation life cycle of these products. This includes understanding requirements, defining implementation approach, implementing the solution and documenting any issues including resolutions.
Provide customer support to these clients until successful turnover is completed with the Operations Support team.
Plan, conduct and manage assignments while reviewing progress and evaluating results.
What you will need to have:
Bachelor\xe2\x80\x99s or Associate degree in business, finance, accounting, computer science and/or related field required. Equivalent work experience may be substituted.
At least 1 year of experience in direct customer/client project or support involvement
Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
Proficiency with MS Office Suite.
Implementation Analyst, Own the responsibility for the hands-on installation of new applications or application updates along with the initial support of these applications. SQL is mandatory
Hyland\'s OnBase software
Enterprise content mgmt solution
What would be nice to have:
Experience with Hyland\'s OnBase software.
Working knowledge of processes in the financial services industry.
Thank you for considering employment with Fiserv. Please:
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