Job Description

Responsibilities Calling all innovators - find your future at Fiserv. We\'re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\'re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Tech Lead / Advisor - Technical Professional Services (Implementation Consultant) Implementation Consultant / Analyst What does a successful Implementation Analyst do at Fiserv The Implementation Analyst is responsible for leading successful implementations for Fiserv\'s solutions while engaging directly with the client from the project kickoff through go-live. This is a fast-paced position requiring flexibility and the ability to easily accept and manage change. The analyst must have the ability to listen and understand the client\'s business challenges and opportunities to allow them to provide direction to achieve the client\'s objectives and success. Through the implementation lifecycle you will work cross-functionally with clients, Project Managers, Business Analysts, Development and Support teams to achieve the goals of Fiserv and most importantly our clients. What you will do: Own the responsibility for the hands-on installation of new applications or application updates along with the initial support of these applications. Complete the implementation process in one of three ways remotely installing the applications, walking the client through the installation or installing the applications while on-site. Perform customer interactions and hands-on knowledge transfer before and during the implementations process. Provide a level of support during the implementation life cycle of these products. This includes understanding requirements, defining implementation approach, implementing the solution and documenting any issues including resolutions. Provide customer support to these clients until successful turnover is completed with the Operations Support team. Plan, conduct and manage assignments while reviewing progress and evaluating results. What you will need to have: Bachelor\'s or Associate degree in business, finance, accounting, computer science and/or related field required. Equivalent work experience may be substituted. At least 1 year of experience in direct customer/client project or support involvement Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date. Proficiency with MS Office Suite. Implementation Analyst, Own the responsibility for the hands-on installation of new applications or application updates along with the initial support of these applications. SQL is mandatory Hyland\'s OnBase software Enterprise content mgmt solution What would be nice to have: Experience with Hyland\'s OnBase software. Working knowledge of processes in the financial services industry. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company\'s Most Innovative Companies, and a top scorer on Bloomberg\'s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\'t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\'t send you a check to cash on Fiserv\'s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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