Job Description

Company Description
Taylor & Francis Group partners with researchers, scholarly societies, universities and libraries worldwide to bring knowledge to life. As one of the world’s leading publishers of scholarly journals, books, ebooks and reference works our content spans all areas of Humanities, Social Sciences, Behavioral Sciences, Science and Technology. From our network of offices in Oxfordshire, New York, Philadelphia, Boca Raton, Boston, Melbourne, Singapore, Beijing, Tokyo, Malaysia, Stockholm, New Delhi and Johannesburg, Taylor & Francis staff provide local expertise and support to our editors, societies and authors and tailored, efficient customer service to our library colleagues. To find out more about our business and the great career opportunities in the UK please go to our Careers Site: http://www.taylorandfrancisgroup.com


We are looking to add a SFDC Technical Lead to our Support team. The candidate will lead a team of support engineers in the design, development, implementation, automation, and management of SFDC platforms for our business and report to our Engineering Manager- Service Delivery. The candidate will manage, teach, coach and mentor team members in all areas of the software development life cycle and ensure that the team meets the defined SLA with at-most quality. Also, the Candidate must drive the initiatives towards providing best in class customer experience to the users. All applicants must exhibit the qualifications listed. What you’ll be doing:

• Lead an Agile engineering or support team, orchestrating and maintaining the highest level of Engineering and DevOps principles and practices throughout the Software Development Life Cycle by engaging with development, operations, and architecture teams.
• Define delivery phases and perform project, task and individual management duties for team, setting activities, sub-activities, and milestones, while ensuring that development and delivery standards are enforced to the highest degree possible.

• Manage and improve our Continuous Integration, Delivery, and Deployment processes, teams and users, ensuring a high quality and rate of delivery.

• Work closely with Project Managers and Support Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.
• Orchestrate the continual release of detailed reports that exhibit the assessments, responsibilities, achievements, SLA’s and OKR’s related to team and service management.
• Configure and perform infrastructure and software integration, delivery and deployment by engineering completely automated workflows.

• Deploy and debug solutions as needed in accordance with best practices throughout the development lifecycle, catching and solving issues before launch.

• Plan, design and develop cloud-based applications, services and platforms.
• Ensure compliance with company security guidelines and requirements.
• Maintain data management and storage solutions, such as databases, search indices, file storage, backup, recovery and persistent storage volumes.
• Maintain event management solutions, including message queues/topics, event handlers, notifications, analytics, service networking, etc.
• Ensure observability and traceability by implementing and maintaining logging, monitoring, alerting and notification tools and services.
• Stay current with industry trends, while educating and coaching others on implementation of new engineering initiatives and technologies.
• Orchestrate and participate in on-call cycles according to our incident management, escalation protocols.

What we’re looking for:

• A passionate team leader who enjoys working with and influencing others, building important relationships and advocating for technical excellence while being open to change when needed.
• Excellent communication and organizational skills, and the ability to stay focused on completing time-sensitive tasks and meeting goals within a busy workspace.
• Individual should be singularly capable of creating, deploying and maintaining well-architected cloud applications, using automation to ensure zero-touch reliance on human activity to achieve high performance, security, resilience and scalability.
• Mastery of Continuous Integration, Delivery and Deployment concepts and automation.
• Excellent knowledge of SFDC principles and practices.
• Excellent problem-solving and troubleshooting skills.
• Process-oriented with great documentation skills.
• Experience engineering and maintaining SFDC code base
• Experience with cloud computing services, especially AWS ECS, RDS, EFS, S3, Lambda.
• Experience with Agile methodologies and implementations (Kanban, XP, Scrum).

Qualifications
Bachelor’s degree in computer science or a related field, or equivalent work experience.
Additional Information
What we offer in return:

• 24 days annual leave
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Medical insurance for self and dependents
• Seasonal social and charitable events
• Training and development
• Remote Working
• Equipment for remote working including Desk, Chair, Monitors etc

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
Additional Information:

• 
  You must have the right to work and live in Bangalore, India.
• This role is based at our Indian office or may be remote
• We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.