Job Description

Introduction
Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.

Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.

Your Role and Responsibilities

• Conduct quality reviews, operational controls, process audits in Life & Annuity Claims, Policy Admin, AR Processes as per the defined Quality Control process
• Prepare and presents performance analysis, QA reports, and/or other information on quality performance
• Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance
• Feedback to Agent and Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities
• Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.
• Assist or leads training efforts to maintain consistent and accurate standard procedures
• Provide professional and courteous written communication to external customers (i.e. claimants) as to what is needed to process the claim
• Identify process improvements and cost take out opportunities and drive those projects for closure

Required Technical and Professional Expertise

• Possesses at least a Bachelor's/College Degree in any field. Insurance Industry training / certification would be preferred
• Professional experience in Insurance industry and 6+ years’ Quality Analyst experience of Insurance processes
• Knowledge of Quality Tools and Statistical Techniques (Six Sigma, Lean) and Lean Six Sigma certification preferred
• Sound of knowledge of MS Office and Computer applications
• Experience of deploying operations controls and process improvements
• Strong in written and oral communication skills
• Willingness to work in shift supporting US client

Preferred Technical and Professional Expertise
None.



About Business Unit Business Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.