Job Description

Position- Team Leader (Credit card)Good Communication Skills Required

Exp- Minimum 2 Years

Job Location- Noida

Company Overview

Toolify Private Limited is a reputable company that specializes in managerial search & selection, middle management hiring, project-based employee hiring, and recruitment process. We aim to align talent strategy with business strategy, providing strategic staffing solutions to meet the diverse HR needs of our clients. Our goal is to deliver value-added solutions and top-notch services.

Job Overview

This role as a Team Leader (Credit Card) at Toolify Private Limited involves leading a team of credit card specialists and overseeing the credit card operations within the company. The ideal candidate should have a mid-level experience of 4 to 6 years in the credit card industry.

Qualifications and Skills

• Mid-level experience of 4 to 6 years in the credit card industry
• Proven leadership skills with the ability to motivate and guide a team
• In-depth knowledge of credit card operations, processes, and regulations
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work collaboratively and effectively with cross-functional teams
• Customer-focused mindset with a commitment to delivering exceptional service
• Proficiency in using credit card management systems and related software
• Good organizational and time management skills
• Bachelor\'s degree in Business, Finance, or a related field

Roles and Responsibilities

• Lead and manage a team of credit card specialists, providing guidance, support, and mentoring
• Oversee and ensure the smooth day-to-day credit card operations within the company
• Develop and implement effective credit card strategies and processes to optimize customer experience
• Monitor and analyze credit card performance metrics, identifying areas for improvement and implementing corrective measures
• Collaborate with cross-functional teams to drive initiatives and achieve business goals
• Stay updated with industry trends, regulations, and changes in the credit card landscape
• Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction
• Conduct regular performance evaluations and provide feedback to team members
• Train and onboard new team members, ensuring their understanding of credit card products and services
• Prepare reports and presentations on credit card operations and performance for management

Email- contact@toolify.in

Hr- Raja

Contact- 93191159600

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