Fraud Monitoring Team Leader Credit Card Risk
Year Mumbai, Maharashtra, India
Job Description
Job Responsibilites
- Investigation of credit card fraud dispute cases highlighted to the unit.
- Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
- Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
- Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer’s complaints.
- Providing end to end resolution to customer’s complaints to avoid repeat complaints and further escalations.
- Ensuring complete resolution of the complaint within pre-defined TAT.
- Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
- Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
- Managing all Audit related activities & observations raised by internal & external units.
- Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
- Should have expertise in Excel, Power Point.
- Interpersonal Skills
- Good Communication and Presentation skills
If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to
Pl ease mention the following in the subject line as “ Position Name” –“ Your Name” – “ Your Current Business group ”
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2858609
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMumbai, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear