Job Description

- Our client was born as an innovative solutions provider that solved complex Fleet Management problems going beyond conventional wisdom. From the beginning itself we have maintained being a client-focused solutions developer.The Job :\xc2\xa0Your Responsibilities will include :- Monitoring call quality to ensure that customers are receiving high-quality service- Developing employee skills by providing training opportunities, encouraging teamwork, and fostering a positive working environment- Enforcing company policies and procedures to ensure compliance with federal regulations- Conducting performance reviews to measure team member performance and provide feedback- Managing a team of customer service representatives who are answering questions or resolving issues for customers- Conducting meetings with management to discuss departmental goals, objectives, and challenges- Maintaining contact with clients to schedule appointments, answer questions, and provide updates on progress- Coordinating with other departments to ensure that all aspects of customer service are being met- Implementing new technology to improve efficiency and productivity of the call centerIdeal CandidateSkills Required :- Minimum 2 Year Experience as Team lead- Excellent Communication Skill- Fluent in English, Malayalam, (Hindi-Additional Preference) in order to be able to effectively liaise with stakeholders in the region.- Should be Proactive- Interpersonal Skill- The capability of working as a Team Lead- Training Staff- Make Developing Plans- Team Management Activity- Ability to Interact with International ClientsJob Types : Full-time, Regular / Permanent, Fresher- Managing a team of 6-10 people.- Able to relocate- On-Site Job- Experience within Internal Communications, would be a strong advantage.- You are a strong networker & relationship builder- You are a strong team player who can manage multiple stakeholders- You are a strong mentor and coach who can build high performing teams (ref:updazz.com)

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