International voice process - Excellent English Communication is a must.Call Center Agent Job Responsibilities :- Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.- Determines Eligibility By Comparing Client Information To Requirements.- Establishes Policies By Entering Client Information; Confirming Pricing.- Informs Clients By Explaining Procedures; Answering Questions; Providing Information.- Maintains Communication Equipment By Reporting Problems.- Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.- Updates Job Knowledge By Studying New Product Descriptions; Participating In Educational Opportunities.- Accomplishes Organization Mission By Completing Related Results As Needed. Call CenterAgent Qualifications / Skills :- Verbal Communication- Phone Skills- Listening- Data Entry Skills- People Skills- Informing- Customer Focus- Customer Service- Attention To Detail- Professionalism- Multi-Tasking (ref:updazz.com)
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