Job Description

Job Family: EBO General (India)

Travel Required: None

Clearance Required: None

What You Will Do:

• Manage and allocate daily work volumes to ensure client SLAs & TAT are met.
• Assist with production for all client-specific processes.
• Manage day-to-day planning and problem solving related to in-bound work volumes
• Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes
• Development and delivery of routine reports required to monitor and report on team\xe2\x80\x99s performance and provide customer feedback.
• Directly engaging in problem solving on production related issues with team members, as required.
• Willing to work rotating shifts and workdays based on agreed schedules in order to meet operational and departmental objectives.

What You Will Need:

5+ years experience in RCM

1+ year experience in managing People & Process

Qualification of any degree

What Would Be Nice To Have:

• Excellent problem-solving skills
• Experience training and mentoring junior staff

Proficiency in Microsoft Office (Word, Outlook, Excel)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Dovel Technologies