Job Description

-Roles and Responsibilities: Providing TECHNICAL / TALLY support to end-users via remote support or by visiting the client-end.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customers information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical software issues
Offer alternative solutions where appropriate
Follow up and make scheduled call backs to customers where necessary
Your role will be to complete new software installations, give demo and training to the particular associates at client site.
You will also support the existing customers with any general troubleshooting.Academic Requirements-Bachelor's degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field.
Experience Requirements - 0-2 years of working as Tally Support Consultant
Who are we looking for?
Ability to interpret the problem and get the solution.
Providing technical support to customer query onsite as well as on remote basis as required.
Documentation as per company standard.
Tally.ERP9/TallyPrime knowledgeLocation - JamshedpurCompetencies Required:
1. Communication
2. Dealing with Ambiguity
3. Customer Orientation
4. Learning & Development
5. CollaborationJob Types: Full-time, Regular / PermanentSalary: ?120,000.00 - ?216,000.00 per yearBenefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

COVID-19 considerations:
All customers and employees are required to wear a mask and common surfaces are sanitized regularly.Ability to commute/relocate:

• Bistupur, , Jamshedpur - 831001, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• TallyPrime: 1 year (Required)

Willingness to travel:

• 75% (Required)