Job Description

This Systems engineer will be responsible for all aspects of managing day-to-day operation of infrastructure that will deliver direct support to the enterprise This role will be part of a team that supports an application and desktop virtualization platform running on Citrix and VMware, break-fix of physical and virtual Windows Servers, and management of access to Active Directory resources This also includes, but is not limited to, providing outstanding customer service, technical knowledge, and accurate and timely deliverables across the business and global technology landscape Responsibilities: Setup, manage and fix user and group permissions to systems, file shares, and other resources. Work with other teams to provide prompt support during application outages. Monitor ticket queue and promptly pickup and resolve issues and service requests. Review monitoring tools and proactively resolve errors and issues. Participate in On-Call rotation as and when required Flexible for 24X7X365 Days Shift Pattern (Morning, Afternoon Night Shifts) Education, Experience and/or Skills Required: 2+ Years Managing Active Directory Permissions 1000+ user or larger environment. 2+Years Managing physical and virtual Windows Servers environment of 5000 or more. 2+ Years Managing vMWare ESXi clusters of 25+ in multiple physical data centers. 1+ Years Scripting experience 1+ Years Experience Managing Citrix Desktop Working knowledge of ITIL and ITSM methods Ability to obtain and maintain a valid driver s license and passport Ability to perform monthly patch management activity Education, Experience and/or Skills Prefered: Diploma in Computers, Electronics Telecommunications Bachelor s Degree in Science or Computers B.E or B.Tech

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