Job Description

Join the Workplace Services Desktop Engineering Team and you'll work at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines).

Evaluate new technologies and develop departmental standard practices. Recognized as technical expert within the department and demonstrate the ability to provide leadership and guidance to technical and non-technical associates. Identify or react to problems related to the end user technology infrastructure or in support of the software development process. Demonstrate a broad knowledge level across multiple areas of information technology. May be involved as a key team member on strategic or enterprise-wide technology issues.

We are looking for a seasoned operations Windows systems engineer with primary focus on the desktop engineering space. The candidate will be joining a very dynamic environment where he / she will be expected to take on challenges and comfortably be able to manage, maintain, secure, and provide the best in-class end user experience on workstation endpoints.

• Working knowledge and hands on experience in five (5) or more of the following technology areas: SCCM, Intune, Active Directory Group Policy, Patch Management / Vulnerability Remediation, Application Packaging, Amazon AWS, Azure Virtual Desktop, Power BI, and macOS / Jamf
• Displays forward thinking and resourcefulness
• Exhibits technical proficiency and innovations
• Partners with application development and infrastructure teams to align leading edge and leveraging strategies.
• Work with Security team to ensure system configurations are in compliance with security policies and controls standards.
• Ability to deal with ambiguity and drive clarity and actions
• Ability to summarize complex technical and business issues to the appropriate audience
• Ability to work with a variety of development environments and platforms
• Ability to participate in teams across organizations to solve business and technical issues
• Ability to successfully multi-task and prioritize work
• Provide end to end ownership of technology products that includes complete lifecycle
• Process management: analyze, optimize and / or automate end-user related IT processes. Govern process implementation and adherence with IT Support teams.
• Support new and existing deployments through the analysis of metrics, logs, system alarms etc. to troubleshoot problems and perform preventative maintenance on the various products.
• Analyzes, acquires, installs, modifies and supports operating systems.
• Conducts highly complex systems automation/scripting and systems support activities, including system integration and monitoring.
• Create design documentation for new products and procedures.
• Maintain existing documentation of systems processes and procedures.
• Facilitate outage restoration calls to access application impact, notify the business, and restore system issues.
• Responsible to document issue summary, provide root cause analysis, and implement remediation actions.
• Work with the security team to analyze and remediate vulnerabilities discovered within the operating systems.
• Work closely with L3 and L2 support groups to develop, plan, and implement system enhancements and upgrades and be available for L3 escalation requests.
• Thorough understanding of Active Directory, including replication, GPO and DNS
• Responsible for writing and maintaining procedural and design documentation
• Provide expertise for numerous core Microsoft systems & enterprise infrastructure technologies
• Ability to prioritize and plan
• Support the delivery of effective Desktop Engineering solutions for: (HW and Software / SCCM / AutoPilot, Automation / GPO / WSUS / SCUP / MDT / APP-V and physical machine Image Creation, Azure, Intune, Windows Virtual Desktops, AWS Workspaces) as well as creation of associated design and operating documentation.
• Support end user virtualization technologies (AWS Workspaces / Windows Virtual Desktops) engineering, standardization, governance and point of escalation for our operations teams.
• Patch management engineering, standardization and governance.

Moody's Information Technology (MIT)
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.