Job Description

About The Role Jade is looking for a Systems Engineer/ Senior Administrator to join our team to help us manage SaaS applications that power collaboration and crucial operations throughout the organization. The ideal candidate will be a forward-thinking, structured problem solver who is passionate about optimizing configurations to maximize employee experience. You will manage and monitor multiple SaaS applications and play an active role in designing the portfolio of applications available for use within our client environment. More About You As a SaaS Applications Systems Engineer, you will apply your technical experience in reviewing the existing applications configurations to uncover opportunities and problems, test and measure solutions, and surface insights to drive transformative changes. What You Will Do ---- Bring 3+ years of hands-on SaaS applications administration experience Have experience with renewal processes, ideally in a SaaS environment Demonstrate excellent analytical, problem-solving, and operational skills to evolve the application strategy based on research, data, and industry trends Drive technical and operational excellence, pushing innovation with security, reliability, and quality Have a willingness to self-train on new technologies Be organized, driven, diligent and creative Work with geographically remote teams and business partners What You Will Need ---- Manage system configurations for multiple SaaS applications. Some tools you may be using and supporting: Asana, Box, Coda, Slack, Zoom, diagramming software (e.g. Lucidchart), creative software (Adobe, Figma, etc.), Smartsheet. Influence the experience of applications used by thousands of client employees as they do critical work Identify ways to cut SaaS spend from redundant applications and inactive users to increase efficiencies Serve as a point of contact and subject-matter expert on applications configurations and integrations, licensing details, current usage statistics Be aware of user bases and their most common use cases and needs within the application to help drive and execute decisions on what applications team should invest in, maintain as-is, replace, or retire Partner with Security team to identify the risks associated with business applications and add the controls necessary to mitigate the risks Identify automation and optimization opportunities across the application lifecycle management Collaborate with Operations team to troubleshoot escalated issues Develop and document standards for the administration of the applications Inspire and mentor your more junior colleagues, sharing processes, skills, and experience with others to help up-skill the entire team We\'ll Be Super Excited If You Have ServiceNow experience Jira and Confluence experience

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