Job Description

It\'s fun to work at a company where people truly believe in what they are doing!

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This Systems engineer will be responsible for all aspects of managing day-to-day operation of infrastructure that will deliver direct support to the enterprise. This role will be part of a team that supports an application and desktop virtualization platform running on Citrix and VMware, break-fix of physical and virtual Windows Servers, and management of access to Active Directory resources. This also includes, but is not limited to, providing outstanding customer service, technical knowledge, and accurate and timely deliverables across the business and global technology landscape.

Responsibilities:

• Setup, manage and fix user and group permissions to systems, file shares, and other resources.
• Work with other teams to provide prompt support during application outages.
• Monitor ticket queue and promptly pickup and resolve issues and service requests.
• Review monitoring tools and proactively resolve errors and issues.
• Participate in On-Call rotation as and when required
• Flexible for 24X7X365 Days Shift Pattern (Morning, Afternoon & Night Shifts)

Education, Experience and/or Skills Required:

• 2+ Years\xe2\x80\x99 Managing Active Directory Permissions 1000+ user or larger environment.
• 2+Years\xe2\x80\x99 Managing physical and virtual Windows Servers environment of 5000 or more.
• 2+ Years\xe2\x80\x99 Managing vMWare ESXi clusters of 25+ in multiple physical data centers.
• 1+ Years Scripting experience
• 1+ Years\xe2\x80\x99 Experience Managing Citrix Desktop
• Working knowledge of ITIL and ITSM methods
• Ability to obtain and maintain a valid driver\xe2\x80\x99s license and passport
• Ability to perform monthly patch management activity

Education, Experience and/or Skills Prefered:

• Diploma in Computers, Electronics & Telecommunications
• Bachelor\xe2\x80\x99s Degree in Science or Computers
• B.E or B.Tech

Physical / mental demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to use a telephone, computer and other office equipment

Competencies:

Integrity \xe2\x80\x93 Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.

Client Focus \xe2\x80\x93 Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.

Results-Driven \xe2\x80\x93 Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Entrepreneurial Orientation \xe2\x80\x93 Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.

Decisiveness \xe2\x80\x93 Makes well-informed, effective and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; has the ability to make tough decisions.

About Epiq:

Epiq Systems solves problems faced by the legal profession in managing high volume, complex electronic data. We serve corporations and law firms around the world in practice areas spanning bankruptcy, litigation, class action, mass tort, antitrust, investigations and regulatory compliance.

Epiq combines proprietary software, deep subject matter expertise and a global infrastructure to assist clients with the technology requirements for their most important and complex matters. Our clients include top worldwide law firms, corporate legal departments, government agencies and trustees.

We strive for a cohesive, collaborative environment that focuses on group achievement.

Epiq is a NASDAQ listed company (EPIQ) with over 7500 associates worldwide. Epiq operates globally with key offices in Kansas City (corporate headquarters), India, Hong Kong, London, New York (largest office), Phoenix, Shanghai (data center only), Tokyo, Toronto and Washington, D.C.

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!

It is Epiq\xe2\x80\x99s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual\xe2\x80\x99s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq\xe2\x80\x99s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq