Job Description

We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us! Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™ What success looks like in this role: This is a basic-level position in Applications Support. • Strives for high levels of client satisfaction for the products/solutions supported. • Capable of addressing questions regarding the installation, configuration and customization of the supported product sometimes with reference to others. • Responds to simple problems in a timely and accurate manner. • Develops good skill level of expertise on products and solutions being supported. • May research and resolve higher level support (SA4) issues as required with supervision. • May work on billable engagements • Has awareness of new services available • Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills. • Attempts to reproduce reported problems. • Documents resolutions to reported problems. • Has awareness of applicable work products and activities. • Identifies product and documentation deficiencies. • The incumbent may produce the following artifacts: • Support Requests (Contacts) • Trouble Reports (ClearQuest Defects, UCFs).

• Awareness of basic Operating Systems,.Net, Database concepts and technologies.
• Willingness to work in Level 1 & 2 technical/ Service management operations support
• Should be flexible to work in shifts: 7x24 and on-call support assistance
• Ability to assemble a complete and accurate problem/symptom description of reported issues.
• Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns, communicate status updates to clients.
• Should be a quick learner and show commitment/ownership.
• Questioning/probing skills, as relevant to the issue and level of the caller.
• Team-oriented and ability to work without direct supervision

You will be successful in this role if you have: • Requires a Bachelor’s degree and one year experience • Develops competence by performing structured work assignments • Uses existing procedures to solve routine or standard problems • Receives instruction, guidance and direction from others.

• Bachelor’s degree preferably in Computer Science
• Should have good Analytical skills – detail oriented.
• Should have good communication skills, both oral and written.
• Skills to communicate fluently and effectively with users and colleagues across the globe.

eeo

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity