Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.
We are looking for Apps DBA resource to join MCS EBS Migration/Upgrade/Implementation team.
Exp: 8-15 years Experience/Knowledge of the following is mandatory:
1. Oracle Core & Apps DBA with expertise and SME knowledge on R12.1.x / R12.2.x environment.
2. Sound Knowledge on 12c & 19c EBS databases alongwith RAC.
3. Troubleshooting knowledge on critical problems and areas like CM, Apache, Database etc.
4. Performed at least one database upgrade from 11g to 12c / 12c to 19c & EBS Upgrade from 12.1.3 to 12.2.x.
5. Oracle Applications 11i/R12 Support and maintenance activities like refresh and patching on multi-node environments.

Experience/Knowledge of the following will have added advantage: Manage and Support Oracle Database, Middleware and E-Business Suite Applications in OCI and On-premise environments
Implement and coordinate changes to Infrastructure, Database, Middleware and Application layers - at OCI and On-premise environments
Hands on experience with Scripting, Automation using high-level languages such as Python with strong Object-Oriented concepts.
Working Knowledge on DevOps, focusing on Infrastructure Automation and Enhancement using any Orchestrator tools
Simplify Server/Service Management and reduce Incidents and Problems with Automation
Create Reusable Frameworks, Standards and Automation to Manage Database, Middleware and Application changes
Expertise in Cloud Platforms and Migration of On-Premise systems to OCI
Support & Maintain Oracle EBS Suite High Availability Design Spanning Data Centers - Database Node (RAC, Active Dataguard, Physical Standby, Snapshot Standby, Switchover, Failover). Web Node (Load Balance Web Nodes, DNS/Network Configuration) Forms Node (Load Balance Forms Nodes, Servlets), Parallel Concurrent Processing (Distribute load), Adding an EBS Node in a Shared Application Tier Filesystem
Backup and Recovery using RMAN and Zero Data Loss Recovery Appliance - Monitor, Implement B&R performance improvements
Database upgrade to 19c and E-Business Suite Application upgrade to 12.2.x
Service Level Agreement - Manage Planned Downtime and Recover from Unplanned Downtime within SLO
Capacity management, recommendations and managing implementation