Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects. Effectively consults with management of customer organizations.
7+ years of experience in PeopleSoft implementations, Upgrades, Migrations, Run and Maintenance with 3+ years of experience relevant to Cloud Implementations including 1-2 years consulting experience preferred.
You will be working along with the Leads/PMs, to understand customer goals/requirements, expectations and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise project managers & other partners from time to time on implementation aspects of the project. You will be responsible for the overall delivery quality on the project by ensuring team’s alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools and leading practices.
Bachelors/ Masters degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Responsibilities
We are looking at Principal Consultant who will be responsible for deploying and supporting cloud services for PeopleSoft Services. The ideal candidate will have 7+ years on PeopleSoft implementation, migrations, upgrades with a minimum 3 years of experience with cloud administration on different cloud platforms (OCI, AWS, AZURE). OCI certification is mandatory Responsibilities includes

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  Lead projects for PeopleSoft Implementations/Migrations/Upgrade
  Implement and operate a modern, scalable, cloud-based infrastructure
  Installation, administration, security and maintenance of the infrastructure supporting the PeopleSoft applications, including web servers, database servers, application servers, process scheduler, report servers, and file servers in Windows and Unix (oracle, Linux)
  Evaluate, respond to, and resolve service issues with application middleware, database, etc. and recommends/applies solutions such as configuration changes to O/S, WebLogic, PeopleSoft, Tuxedo or additional hardware, memory, CPUs etc.;
  Add and update document standards for architecture and configuration as well as day-to-day operational procedures and protocols
  Good knowledge of PeopleSoft system monitoring and analysis, and performance tuning
  Proactively researches available and future releases of People Tools and recommends improvements/use of appropriate solutions/tools/security to application group
  Willing to work in a 24/7 on-call capacity, working evenings and/or weekends as needed.
  Periodic testing of fail over of server, database, etc. and participate in Disaster Recovery testings and validations
  Possess a strong customer focus and ability to establish and maintain a high level of trust and confidence in the IT/Customer groups
  Drive technical innovation and efficiency in infrastructure operations via automation and orchestration
  Contribute to incident root cause analysis, with enough knowledgeable to lead discussions and drive tangible improvements
  Work with peers inside and outside the team to promote and expand automation of operational tasks
  Deploy patches and upgrades, and upgrade administrative tools and utilities as required.
  Experience in hybrid cloud environments
  Experience on PeopleSoft Admin tasks and Database Admin (DBcS) on OCI environments
  Experience on PeopleTools upgrade PT 8.56 to PT 8.59, PeopleTools patching, Tech stack Patching on latest PeopleTools 8.59
  Experience with CPU patching, PUM patching, Tax Updates
  Experience Oracle database migrations, backups setup and recovery
  Experience in PeopleSoft Provisioning using PeopleSoft Cloud Manager
  Experience in doing Database Upgrades, Cloning and Refreshing on PeopleSoft environments.
  Be the subject matter expert on infrastructure elements in the cloud. For example:

Compute(IAAS)
Storage
Networking (Firewalls, Load Balancing Solutions, etc.)
Database(DBaaS ,ExaCS, Autonomous Database)
Supporting Services such as Elastic Search, Kibana