Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: System Engineer

Purpose of job:

To implement, manage, maintain and monitor Information and Communication Technology (ICT) infrastructure for a range of appropriate, efficient and affordable IT services to enable BCMS staff to have access to meet objectives, business needs, strategy, and to enable target audience to access appropriate information on our products and services

Role context

Local IT service conitinutiy and assure compliance for info. Sec.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:

Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.

• Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services
• Provide Local IT support to staff in 24 x 7 environment
• Responsible for IT inventory management
• Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and Mobile applications services and taking corrective action.
• Ensure daily backups of all servers including conducting test restores
• Ensure GTI systems with approved IT updates and software (IT software compliance)
• Ensure restricted access to server room and physical security of IT equipment's.
• BCP management from IT support prospective

Technical Support and Vendor management Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.

• Coordinate with Global IS and process teams for IT operations
• Ensure timely first & second level of support as per the pre-defined SLA\OLA.
• Escalate any problems/issues to relevant teams as required and follow up.
• Vendor Coordination for appropriate and timely IT support in place
• Raise IT procurement request on demand with adherence to British Council procurement policies

Qualifications

• Graduate
• MCP

Role specific knowledge and experience

IT experience on desktop support and server administration. Networking and providing technical and business application support.

Familiar to ITIL- Incident management process

Further Information

Pay Band - 4

Contract Type - Indefinite

Department/Country- General Management/ India - Noida

Closing Date (Time) - 7th Nov 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.