Job Description

Location: Bangalore, IndiaAbout UsSapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers\' compensation and financial and compliance markets.Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens\' digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens\' team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: .Responsibilities:Being part of Global Service Desk Team (Handling calls from across locations)In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OSTechnical work experience in Active directory, hardware issues, SharePoint, ExchangeBasic understanding on Networking and Lan Infra.Managing and troubleshooting user account related issues through Microsoft Office 365 Portal.Deploying OS and all the applications to Desktops and Laptops through SCCMTroubleshooting VM issues through SCVMM tool.Troubleshooting on all Software and Hardware related issues remotelyRequirements:In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS - A mustTechnical work experience in Active directory, hardware issues, SharePoint, Exchange - A mustSCCM, SCVMM knowledge - strong advantageKnowledge on RDS and VDI is an advantageMCSA/MCSE certified - a Must5 to 7 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage)Excellent communication skills with excellent verbal and written English- A must.Ability to work in shifts (24/7)Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributorAbility to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation.Need to prepare a knowledge base for all critical issues handled for the team and future use.Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

Sapiens International