System Administration Analyst ( Service Desk )
Year India, India
Job Description
Job Summary
- Experience - 2+ years
Location- Bangalore
Shifts : 24/7 Rotational
Participate in PIR meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
- Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed resolution plans
- Pro-actively identify operational issues and trends
- Provides appropriate reporting and drive resolution working directly with Service Providers
- Monitors problem management performance metrics and Key Performance Indicators (KPIs)
- Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues.
- Creating and updating of Problem Records
Recruiter Info
Keertika K
keerthika.kilaparthi@cielhr.com
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Job Detail
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Job IdJD2896363
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear