System Administration Analyst

Year    Bengaluru, Karnataka, India
CIEL HR Services
146 Current Jobs Openings
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Job Description


Role Systems Administration Analyst Location Bangalore Experience 3+ years Skills: Project Management, Service Desk, International Voice Process Shift: Rotational shift (24/7) Responsibilities:

  • Participate in PIR meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
  • Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded and tracked to resolution in line with agreed resolution plans
  • Pro-actively identify operational issues and trends
  • Provides appropriate reporting and drive resolution working directly with Service Providers
  • Monitors problem management performance metrics and Key Performance Indicators (KPIs)
  • Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues.
  • Creating and updating of Problem Records
About the company: Who we are It is a recognized leader in IT and business services including cloud, data and applications. A division of IT headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. It is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries. Why should you have to apply: We know that with the right people on board, anything is possible. The quality, integrity, and commitment of employees are key factors in this company's growth, market presence, and ability to help their clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, they ensure a bright future. For more details contact vishak.jg@cielhr.com

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Job Detail

  • Job Id
    JD2876847
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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